Complaints Procedure

Here at Ivory Dental Care, we always strive to provide the highest levels of service and dental care.

We take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. The persons responsible for dealing with any complaint is Georgina Ingham Nurse Manager and Sarah Sculthorpe Reception Manager. All complaints are overseen by Mrs Elena Barlow the Practice Manager.

Should the complaint not be resolved to your satisfaction, you may also contact the following organisation:

Denplan

If you are not satisfied with the service your dentist offers, they can help with an impartial complaint handling service. If, however, you are dissatisfied with the service Denplan have provided, we will of course address your concerns.

www.denplan.co.uk

NHS Blackpool

If you are an NHS patient, there is a complaints procedure in place to help you.

www.nhs.uk

Dental complaints service

If you are a private patient, the Dental Complaints Service helps patients and dental professionals to resolve complaints about private dental services in the UK.

www.dentalcomplaints.org.uk