Complaints

Here at Ivory Dental Care, we always strive to provide the highest levels of dental care.

However, if you do have cause to complain, we do ask that you contact the Practice Manager, Mrs Elena Barlow in the first instance, who will look to resolve the issue.

Should the complaint not be resolved to your satisfaction, you may also contact the following organisation:

Denplan

If you are not satisfied with the service your dentist offers, they can help with an impartial complaints handling service. If, however, you are dissatisfied with the service Denplan have provided, we will of course address your concerns.

www.denplan.co.uk/patients/members/individual/making-a-complaint.aspx

NHS Blackpool

If you are an NHS patient, there is a complaints procedure in place to help you.

www.nhs.uk/chq/pages/1777.aspx?categoryid=74&subcategoryid=742

Dental complaints service

If you are a private patient, the Dental Complaints Service helps patients and dental professionals to resolve complaints about private dental services in the UK.

www.dentalcomplaints.org.uk